Welcome to the Stop2cart FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, refunds, and more.

1. Product Information

Q: Will I receive the same product that I see in the picture?

Yes. All product images on our website accurately represent the items you will receive. If any variations apply, they will be clearly stated in the product description.

Q: Are your products authentic and new?

Yes. All products sold by Stop2cart are brand-new, unused, and shipped in their original packaging. We do not sell used or refurbished items.

Q: Do you offer men’s and women’s health products?

Absolutely. We specialize in a wide range of men’s and women’s health products, carefully selected for quality and reliability.

Q: How can I get more information about a product?

Each product page includes detailed descriptions. If you need more information, contact us at Info@stop2cart.com or call +92 321 9562728.

2. Orders & Shipping

Q: How do I place an order?

Simply browse our store, add products to your cart, and complete checkout using your preferred payment method.

Q: What is your order cut-off time?

Orders placed before 7:00 PM (GMT+4) (Monday–Friday) begin processing the same day.

Q: How long does shipping take?

Our delivery timeline includes handling + transit:

  • Handling Time: 3–5 business days
  • Transit Time: 7–10 business days (UAE & international)
  • Total Estimated Delivery Time: 10–15 business days, depending on your location

Q: Do you ship internationally?

Yes. We ship to the United Arab Emirates and all international countries.

Q: Where can I ship my order?

Shipping destinations are shown at checkout. If your country is not listed, contact support for assistance.

Q: How much does shipping cost?

  • Free shipping for all orders of 100 AED or more
  • For orders below 100 AED, shipping fees vary by region and appear at checkout
  • International shipping costs are displayed in your local currency or the currency selected at checkout

Q: Will I receive customs, duties, or tax charges?

No. All customs duties, taxes, and import fees are included in our product or shipping prices. You will not pay additional fees on delivery.

3. Order Management

Q: Can I cancel my order?

Yes. Orders can be cancelled before they are handed over to our delivery partner. Once shipped, cancellations are not possible. Our order cut-off time is 7:00 PM (GMT+4), Sunday to Saturday.

Q: Where can I see my order receipt?

Receipts are emailed immediately after checkout and can be found in your Stop2cart account dashboard under Order History.

4. Returns & Refunds

Q: Do you accept returns?

Yes. We accept returns for defective and non-defective items if they meet our eligibility criteria.

Q: What is your return window?

Customers may return items within 30 days of delivery.

Q: What condition must the product be in to qualify for a return?

Items must be:

  • New
  • Unopened
  • Unused
  • In their original packaging

Q: How do I return an item?

Contact our support team at Info@stop2cart.com or call +92 321 9562728. We will provide instructions and a prepaid return shipping label (included in the package or reissued upon request).

Q: How long does the refund take?

Once your returned item is received and approved, refunds are processed within 10 business days.

Q: Do you accept exchanges?

Yes. Exchanges are available for eligible items, depending on stock availability.

Q: What if my order arrives damaged or defective?

Contact us within 7 business days of the expected delivery date. Provide photos and order details so we can open a claim and resolve the issue quickly.

5. General Information

Q: How can I contact customer support?

Trading Name: Stop2cart
Legal Name: Stop2cart LLC
Address: Shop 20, Cluster Building L03, International City Greece, Dubai, United Arab Emirates
Email: Info@stop2cart.com
Phone: +92 321 9562728
Support Hours: 9:00 AM – 5:00 PM (GMT+4), Sunday to Saturday

Q: Do you have a physical store?

Our business address is: Shop 20, Cluster Building L03, International City Greece, Dubai, United Arab Emirates. At this time, returns and order pickups are handled by mail only.

Q: Are my payment details secure?

Yes. We use secure, encrypted payment gateways to protect your information.