1. Overview

At Stop2cart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear, fair, and compliant return and refund process. This Return & Refund Policy applies to customers in the United Arab Emirates and all international countries where we ship.

2. Order Cancellation Policy

We understand that plans can change, and we offer customers the ability to cancel their orders under the following conditions:

  • You may cancel your order at any time before it is handed over to our delivery partner.
  • Once an order has been dispatched or handed to the courier, cancellation will no longer be possible.
  • Our daily order cut-off time is 7:00 PM (GMT+4), Sunday to Saturday.
  • To request a cancellation, please contact us immediately at Info@stop2cart.com or call +92 321 9562728.

If your order has not yet been transferred to our courier, we will cancel it and issue a full refund.

3. Do We Accept Returns?

Yes. We accept returns for both defective and non-defective products.

4. Do We Accept Exchanges?

Yes. You may exchange your item for another product of equal value, subject to availability.

5. Return Eligibility Requirements

To be eligible for a return or exchange, items must meet the following conditions:

  • The product must be new.
  • The product must be unopened, unused, and still in its original packaging.
  • All accessories, manuals, and included items must be returned in full.

Products that appear used, opened, damaged, or altered may not be accepted.

6. Return Window

You may return your item within 30 days from the date of delivery.

7. Return Method

All returns must be made by mail only at Shop 20, Cluster Building L03, International City Greece, Dubai, United Arab Emirates. We do not accept in-person returns at our physical address at this time.

8. Return Label

A prepaid return shipping label is included in your package. If you need a new label, contact us at Info@stop2cart.com and we will send you a replacement.

9. Return Shipping Cost

Stop2cart covers the cost of return shipping. There are no restocking fees or hidden charges.

10. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. If approved:

  • Your refund will be processed within 10 days.
  • Refunds are issued in your local currency, using the same payment method you used at checkout.

11. Non-Returnable Items (If Applicable)

Although we accept most returns, certain categories may be restricted due to health, hygiene, or regulatory reasons. Any such restrictions will be clearly stated on the product page before purchase.

12. Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can resolve the issue quickly.
Please include:

  • Order number
  • Product photos
  • Description of the issue

We will cover all costs for replacement, exchange, or return.

13. International Returns

For international customers, the same 30-day return window and conditions apply. Refunds will be issued in your local currency, according to the current exchange rate at the time of refund processing.

14. How to Start a Return or Exchange

To initiate a return, contact our customer support team:

📧 Email: Info@stop2cart.com
📞 Phone: +92 321 9562728
🕒 Support Hours: 9:00 AM – 5:00 PM (GMT+4), Sunday to Saturday

Please provide:

  • Full name
  • Order number
  • Reason for return or exchange
  • Photos (if applicable)

15. Policy Updates

Stop2cart LLC reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page and will apply to future orders.

Trading Name: Stop2cart
Legal Name: Stop2cart LLC
Address: Shop 20, Cluster Building L03, International City Greece, Dubai, United Arab Emirates
Email: Info@stop2cart.com
Phone: +92 321 9562728
Support Hours: 9:00 AM – 5:00 PM (GMT+4), Sunday to Saturday